Audiolund – Terms & Conditions and Product Warranty

Customers are encouraged to contact the Seller directly to resolve any concerns or disputes before initiating a return or refund request.

Goods Returns

A full refund may be issued if the item is returned in its original, fully functional, and resalable condition. Returns that do not meet these conditions may be subject to a partial refund based on the actual condition of the returned goods.

30-Day Return Policy

Customers may return eligible purchases within 30 days of receipt for a 100% refund of the product value, excluding shipping and courier charges. Please note: Customized cables made to special length or specification are not covered under the 30-day money-back guarantee.

Full Refunds

Refunds or exchanges for products of equivalent value will only be processed after the returned item has been received and inspected by the Seller. If a product arrives defective or damaged, customers must notify the Seller within three (3) days of receipt to arrange for a replacement or refund.

Shipping Fees

Shipping and courier charges are non-refundable. These charges are levied by third-party courier providers, and the Seller does not profit from these services.

Sale items

Refunds are available only for items purchased at regular prices. Products purchased on sale or promotional pricing are not eligible for refunds.

Customized Cables

Customized cable orders are non-refundable except in cases involving manufacturing defects, quality issues, or functional failures. Complimentary repair services are provided for all products.

Audiolund – Pricing Disclaimer

Audiolund reserves the right to revise, update, or supplement any information provided, including technical specifications, product designs, and product features, without prior notice.

While every effort is made to ensure pricing accuracy on our website, Audiolund reserves the right to adjust product prices without prior notice. However, for confirmed orders that have not yet been paid, the quoted product price will remain valid for one (1) month from the order date.

Audiolund – Product Warranty

Audiolund provides a Limited Lifetime Warranty on all cable products. This warranty covers defects in materials and workmanship throughout the product’s reasonably expected service life.

Audiolund will repair or replace any defective cable, connector, or assembled product that has not been subjected to misuse, abuse, or improper handling, for the lifetime of the product.

Warranty Exclusions

The Limited Lifetime Warranty does not cover:

• Normal wear and tear resulting from regular use.
• Accidental damage.
• Damage resulting from unauthorized repairs, alterations, or modifications.
• Improper use, handling, or operation inconsistent with standard user guidelines.
• Products that fail to perform beyond their original design specifications, including resolutions or data transfer rates exceeding the intended product capability. Product performance specifications are confirmed at the time of purchase and shipment. Warranty coverage applies only to products operating within their stated design specifications.

User Guidelines

To ensure optimal product performance and longevity:

• Turn off all equipment before connecting or disconnecting cables.
• Always hold the connector when plugging in or removing a cable. Do not pull on the cable itself.
• Avoid excessive bending, twisting, pressure, or mechanical stress on the cable.
• For connectors equipped with release catches or locking mechanisms (such as XLR connectors), ensure the locking mechanism is fully disengaged before removal.

Audiolund – Returns, Exchanges, and Warranty Service

If an item is found to be defective or damaged, Audiolund will provide a replacement for the same product.

For exchange requests, please contact us via email:

• danny@audiolund.com
• audiolund@gmail.com

Return Address

Address:
Blk 337 Clementi Ave 2 #02-50
Singapore 120337

Contact Number:
+65 9010 9019

Contact Person:
Danny Lee

Customers are responsible for all shipping and handling charges associated with returning products to Audiolund.

Audiolund will cover the cost of shipping warranty-repaired products back to customers.

For products that fall outside the scope of the Limited Lifetime Warranty, repair services may still be available for a nominal fee. Customers are encouraged to contact us for further assistance and repair evaluations.