Refund and Returns Policy

Overview – Refund and Returns Policy

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Please refer to Terms and Conditions & Warranty.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Full refund if item is returned in its original full working and resalable condition. Partial refunds are subjected to actual condition of goods returned.

30 days / 60 days

Full Refund for all cables within 30 days, starting from the date the purchased products received by customer and the date that customer ship out the purchased products. It could be extended to 60 days upon request. *Customized cables not included*

Full Refund

Full refund or exchange of goods with equivalent value will only happen once the purchased goods have been received and verified by the Seller. If goods received by customer in defective condition, please inform seller immediately within 3 days, to get replacement or arrange for refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: danny@audiolund.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Customized Cables

All customized cables may not be refunded, unless with quality problem or functional problem. Free repair for all items.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at :danny@audiolund.com and send your item to: Blk 337 Clementi Ave 2 #02-50 Singapore 120337. Contact: +65-90109019. Name: Danny Lee.

Shipping returns

Shipping fee is not refundable. It is a service provided by courier company and Seller has no gain from the particular transaction.

To return your product, you should mail your product to: Blk 337 Clementi Ave 2 #02-50 Singapore 120337. Contact: +65-90109019. Name: Danny Lee

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.